Employee experience management - what is it all about?
Digital Employee Experience (DEX) describes the overall experience of employees in the digital workplace. DEX does not stand for a specific software, hardware or IT strategy, but for the sum of all experiences that a user has when interacting with a company’s digital tools and services. A positive DEX leads to higher productivity, satisfied customers and lower IT costs.
Paradigm shift: IT operations from the end user's perspective
Digital Experience Monitoring, Digital Experience Management or End User Experience Management (EUEM) are often used in connection with Digital Employee Experience (DEX). Despite the different names, the topic is essentially the same - the holistic management of the digital user experience.
End User Experience Management (EUEM) looks at the performance and effectiveness of IT operations from the perspective of employees. The aim is to offer all users the best possible digital experience. EUEM makes it possible to systematically record and continuously evaluate user experiences, proactively eliminate problems and make communication between users and IT dynamic and interactive.
EUEM provides important data and insights that IT and DevOps teams can use to improve their services, identify problems in the IT infrastructure and resolve them more quickly. This makes IT services more reliable and efficient and provides a better user experience.
- Increased productivity: Efficient, user-friendly IT systems allow tasks to be completed with focus and faster, as users are not distracted by IT issues.
- More satisfied users: Reliable IT systems reduce stress and frustration and improve morale.
- Stronger retention: Positive experiences with IT systems increase loyalty to the organization and enhance brand reputation.
- More efficient collaboration: DEX solutions improve communication in modern, hybrid work environments.
- Optimized asset management: DEX makes it possible to use existing hardware as required, extend usage periods and save on licenses.
DEX Management …
- leads to more informed decisions through detailed, data-based analysis at all levels of the organization.
- enables you to measure user adoption of key transformation initiatives.
- brings cost efficiencies and time savings through increased automation.
- reduces resource consumption through the use of sustainable technologies.
- Creates competitive advantage through higher productivity and better service quality.
The digital user experience can be measured with the help of a so-called DEX score. This is a key indicator that enables IT leaders to assess the maturity of their organization, set goals and drive improvements based on clear insights derived from business data.
How an improved user experience reduces costs
Digital Employee Experience
Why DEX should be indispensable for companies.
Cost savings in the service desk
More efficiency, better results, fewer escalations.
More profitable with software metering
More efficiency and lower costs through targeted software use.
Hardware-Life-Cycle-Management
Reduce hardware costs and support tickets.
Business objective automation
Work smarter and reduce costs.
Successfully mastering IT transformation
Clear data, proactive control and understanding of the user experience.
Seamless compliance
Strengthen IT security and manage risks in a targeted manner.
A better user experience with Nexthink and SPIRIT/21
Modern digital workplaces are often so complex and dynamic that IT teams are unable to gain a comprehensive, up-to-date overview. With Digital Employee Experience Management Software from Nexthink, you can offer your IT teams a solution that provides the necessary transparency. The most important functions at a glance:
- Proactive problem detection: Create transparency in your IT environment. Identify and resolve undetected or unreported issues before they impact productivity.
- Real-time analytics**: Measure user satisfaction in real time and receive immediate and prioritized notifications of incidents.
- Interactive communication: Engage in dialog and inform your users about the occurrence and resolution of IT operations disruptions.
- Automation and troubleshooting: Optimize your IT processes with automated solutions and resolve faults in seconds.
- Data-driven decisions: Use detailed analytics to get the big picture and make informed decisions.
Our services in the DEX environment
In the area of Digital Employee Experience Management, we rely on the solution of our partner Nexthink. We show you how to implement Nexthink effectively and offer flexible consulting and service modules as required:
Proof of Value, Return on Investment
With a PoV, we use real data to show you the added value of Nexthink. In the ROI workshop, we define goals and identify relevant fields of action such as compliance, sustainability or service, asset and change management.
Configuration, implementation
We support you with the configuration and implementation of Nexthink - and continue to provide your DEX team with reliable support even after the go-live.
Managed DEX-Service, customizing
As a managed service, we operate Nexthink for you, further develop your DEX environment, regularly measure the DEX score, respond to alerts and initiate appropriate optimization measures.
Holistic solutions from a single source
Our teams of specialists analyze your Nexthink data and develop targeted solutions. They are supported by experts from areas such as Windows, Mac, M365, SAP, network and cloud.
Learn more
Digital Employee Experience-Lösungen von Nexthink – Informationen & Downloads. Entdecken Sie mehr zum Thema DEX und optimieren Sie Ihre Anwendererfahrung.
Optimize your IT with Nexthink: Detect, analyze and resolve incidents quickly and efficiently.
As a Nexthink partner, we offer access to the leading software for the digital employee experience.
“Digital Employee Experience optimizes your digital workflows and creates a secure, seamless digital experience for your IT teams. Motivated employees need a strong IT strategy to meet the challenges of the necessary digital transformations.”
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