Components of the Digital Employee Experience Platform from Nexthink
Nexthink Infinity
The core Workplace Experience product provides IT teams with a comprehensive, transparent view of all environments so they can immediately identify, diagnose and resolve emerging issues.
- Capture up to 800 data points on Windows, Mac, IGEL, e.g. device inventory, configurations or events
- Real-time visualization and alerting
- Support of analyses through device-specific timelines
- Troubleshooting with scripts via remote maintenance
- Software metering
- Integration with third-party systems, e.g. ITSM, CMDB, data lakes
- Wide range of predefined content
Additional products
- Speeds up the processing of support tickets, reduces escalations.
- Supports helpdesks by enriching ticket data with relevant insights.
- Seamlessly integrates web-based ITSM systems without integration effort.
- Comprehensively considers all SaaS and web applications.
- Enables optimization through greater transparency in terms of performance, availability, acceptance and usage.
- Promotes more productive collaboration between distributed teams.
- Enables analytics on call and video conferencing performance and quality by integrating collaboration tools.
- Enables user notifications and survey execution through two-way communication.
- Improves user satisfaction and response rates through customized, contextual and targeted information.
- Supports problem solving with self-help information.
- Supports management in DEX optimization through practical visualizations in real time.
- Determines the perceived mood by combining objective measured values with subjective feedback.
- Serves as a control center for the proactive detection of disruptive situations.
- Optimizes the provision of IT services with a powerful low-code engine.
- Supports complex workflows including exception handling and progress monitoring.
- Orchestrates scheduling, remote actions, campaigns, API calls.
- Provides ready-made workflows for e.g. Teams, Onedrive, SCCM, license optimization, device restart.
- Fewer escalations thanks to proactive detection of potential problems in real time
- Reduction of support tickets through full transparency over the VDI
- Intelligent prioritization of improvements through AI-powered recommendations
- Automatically resolve VDI issues in real time
- Cost optimization through better insights into usage, performance and capacity
Measure, evaluate and optimize the digital experience of your users and exploit the potential of new technologies and solutions. We are happy to support you and accompany you on the path to preventive IT.
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