Employee experience management - what is it all about?
Digital Employee Experience (DEX) describes the overall experience of employees in the digital workplace. DEX does not stand for a specific software, hardware or IT strategy, but for the sum of all experiences that a user has when interacting with a company’s digital tools and services. A positive DEX leads to higher productivity, greater satisfaction and lower IT costs.
Digital Experience Monitoring, Digital Experience Management, Digital Employee Experience Management or End User Experience Management (EUEM) are often used in this context. Despite the different names, it is essentially about the same topic - the holistic management of the digital user experience.
Paradigm shift: IT operations from the end user’s perspective with end user experience management (EUEM)
End User Experience Management (EUEM) looks at the performance and effectiveness of IT operations from the perspective of employees. The aim is to offer all users the best possible digital experience. EUEM makes it possible to systematically record and continuously evaluate user experiences, proactively eliminate problems and make communication between users and IT dynamic and interactive.
EUEM provides important data and insights that IT and DevOps teams can use to improve their services, identify problems in the IT infrastructure and resolve them more quickly. This makes IT services more reliable and efficient and provides a better user experience.
- Greater transparency**: significantly increased visibility of undetected or unreported problems, shorter response times and the ability to identify potential for improvement.
- Proactive and targeted communication: EUEM puts the user at the center and speeds up the detection and resolution of issues.
- Lower costs: Fewer support requests, fewer interruptions and less downtime increase cost efficiency and take the pressure off IT teams.
- Optimized asset management**: Use existing hardware in line with requirements, extend usage periods, procurement based on specific usage profiles, save on licenses.
- Increased productivity: Efficient, user-friendly IT systems allow tasks to be completed with focus and faster, as users are not distracted by IT issues.
- More satisfied users: Reliable IT systems reduce stress and frustration and improve morale.
- Stronger retention: Positive experiences with IT systems increase loyalty to the organization and enhance brand reputation.
- More efficient collaboration: DEX solutions improve communication in modern, hybrid work environments.
DEX Management …
- leads to more informed decisions through detailed, data-based analysis at all levels of the organization.
- enables you to measure user adoption of key transformation initiatives.
- brings cost efficiencies and time savings through increased automation.
- reduces resource consumption through the use of sustainable technologies.
- Creates competitive advantage through higher productivity and better service quality.
The digital user experience can be measured with the help of a so-called DEX score. This is a key indicator that enables IT leaders to assess the maturity of their organization, set goals and drive improvements based on clear insights derived from business data.
A better user experience with Nexthink and SPIRIT/21
Modern digital workplaces are often so complex and dynamic that IT teams are unable to gain a comprehensive, up-to-date overview. With Nexthink’s Digital Employee Experience Management software, you can offer your IT teams a solution that provides the necessary transparency.
Nexthink - platform for analyzing and improving the digital user experience: the most important functions
- Proactive problem detection: Create transparency in your IT environment. Identify and resolve issues before they impact productivity.
- Real-time analytics**: Measure user satisfaction in real time and receive immediate and prioritized notifications of incidents.
- Interactive communication: Engage in dialog and inform your users about the occurrence and resolution of IT operations disruptions.
- Automation and troubleshooting: Optimize your IT processes with automated solutions and resolve faults in seconds.
- Data-driven decisions: Use detailed analytics to get the big picture and make informed decisions.
Our services in the DEX environment
In the area of Digital Employee Experience Management, we rely on the solution of our partner Nexthink. We show you how to implement Nexthink effectively and offer flexible consulting and service modules as required:
Proof of Value, Return on Investment
With an initial PoV, we show you the benefits of the Nexthink solution based on real data and use cases in your environment. In an ROI workshop, we identify goals together and determine the strategically relevant fields of action for you, such as compliance, sustainability, service, asset or change management.
Configuration, implementation
We support you with the configuration and implementation of Nexthink and continue to support your DEX team after the introduction.
Managed DEX service, customizing
As part of a managed service, we can operate the solution for you and continuously develop your DEX environment together with you. This includes regularly measuring the DEX score, reacting to alerts and changes and initiating optimization measures.
Holistic solutions from a single source
Our Nexthink specialists are able to interpret the collected data in a targeted manner and model suitable solutions. In addition, we can draw on our broad-based teams of experts to create specific added value for you. With our specialists, e.g. from the areas of Windows, Mac, M365, SAP, network or cloud, we develop holistic solutions together with you.
Due to the increase in remote and hybrid working, IT environments have become more complex and heterogeneous (Choose Your Own, Bring Your Own Device) and the focus has shifted to users. As a result, the digital employee experience has gained enormously in importance in recent years. More and more decision-makers are recognizing how important this topic is for the business success of their company.
You too can measure, evaluate and optimize the digital experience of your users and exploit the potential of new technologies and solutions. We are happy to support you and accompany you on the path from reactive to proactive to preventative IT.
“Stop Guessing, Start Nexthinking”. Contact us for a no-obligation consultation.
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Jens Reichardt
Business Development Executive
E-Mail: jreichardt@spirit21.com
Jens is an expert in the field of device management and Modern Workplace. Whether it’s iOS, Android, Windows or macOS, you are in the best hands with Jens if you have any questions.
