Partnership Nexthink and SPIRIT/21: Working together to optimize the Digital Employee Experience (DEX)

Nexthink is the leading provider of Digital Employee Experience (DEX) software. The company provides IT managers with unparalleled insight into their infrastructure to help them identify, diagnose and resolve issues before they impact their teams’ work - no matter where, with which application and on which network they work.

For more than 20 years, Nexthink has been the market leader in end user experience management solutions. This is once again confirmed in the current analysis “Forrester Wave™ EUEM Q3 2024”. In addition, Nexthink is recognized as a Leader in the Gartner® Report “Magic Quadrant™ for DEX Tools 2024”.

Your experts for innovative digital employee experience management solutions

As a medium-sized IT service provider, we are delighted to announce our strategic partnership with Nexthink. Our joint mission is to support companies in the DACH region in improving the digital user experience and thus increasing the satisfaction of (IT) employees.

From reactive to proactive IT

More and more companies are recognizing the importance of a positive user experience in modern, hybrid work environments and are investing in a disruption-free IT infrastructure for their employees. As part of their partnership, Nexthink and SPIRIT/21 put the user at the center and support IT in the introduction and operation of DEX management systems with effective software tools and holistic consulting and implementation services.

Certified expertise: Our Nexthink qualifications at a glance

The benefits and features of Nexthink’s DEX solution

• Comprehensive, transparent overview of all environments so you can immediately identify, diagnose and resolve emerging issues.
• Accelerated analysis and resolution of support tickets.
• Desktop and web application monitoring.
• Promotes more productive collaboration between distributed teams.
• Enables problem-specific self-help solutions to reduce support costs.
• Supports management in DEX optimization through practical visualizations in real time.
• Optimizes the provision of IT services through a powerful low-code engine.

Learn more about the individual components of Nexthink's Digital Employee Experience Platform.