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Support Services

Our support services are more than just a helpdesk and include all services that help you to operate your IT in such a way that you can focus on your daily business.

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Ein Über-die-Schulter-Blick auf einen Mitarbeiter im technischen Kundensupport mit einem Headset vor einer Vielzahl von Bildschirmen | SPIRIT/21

Professional OnSite support and service desk services

We offer you a wide range of support services that enable your employees to focus on your core business. We are happy to help you optimize your working environment, automate processes and drive forward your digital transformation. You determine the depth of support: whether 1st, 2nd or 3rd level support - we have the know-how and the experience.

Effective OnSite support solutions

Time is a valuable commodity in your day-to-day business. That’s why our Onsite Support offers fast and effective solutions for all your IT issues directly at your premises. Our aim is not only to resolve your queries quickly, but also sustainably to ensure the best possible continuity of your business processes.

In Onsite Support, we take care of the installation and maintenance of hardware, the replacement of defective devices and the repair of computers, printers and other IT peripherals. We are experienced in dealing with different environments and can respond quickly to critical problems and resolve them directly on site. Onsite support also gives you a high degree of flexibility, as it can be adapted to the specific requirements of your company.

Service Desk - More than just a support hotline

Our Service Desk is the primary point of contact for your IT users who need support. We see ourselves as a central communication interface that professionally manages all IT faults, service requests and dialog with users. It also serves as an interface between the various IT departments and provides support for incident resolution or the fulfillment of service requests. We are here to ensure that your IT systems run smoothly so that you can focus on your core business. We ensure that your IT landscape not only runs smoothly, but is also optimally aligned with your company’s requirements.

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André Hoffmann

Geschäftsbereichsleiter Service Delivery

As Head of Service Delivery, André is the ideal contact for issues relating to the development and operation of your IT systems.

André Hoffmann