SAP Application Management

The SAP AMS from SPIRIT/21 guarantees the highest service quality for your SAP applications.

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Application Managed Services (AMS) for SAP

Our AMS offer includes the support of SAP applications with regard to the daily support of end users and key users as well as the further development of the applications within the scope of change requests. Our AMS supports the SAP applications throughout the entire lifecycle, offers support in the event of faults and assists with the improvement and further development of SAP applications, with the aim of providing optimum support for business processes combined with a high level of user satisfaction and application operation. Especially in times of ever-increasing digitalization, the customer company’s in-house SAP consultants can therefore take care of innovation topics such as the transformation to S/4HANA and FIORI. User support and the further development of the applications can then remain at AMS.

SPIRIT/21 is certified as an AMS partner by SAP SE. Find out more about Partnership between SAP and SPIRIT/21.

Core elements:

Incident and problem management
Documentation as a ticket in the IT service management tool
Solution management within individually agreed service level agreements (SLAs)

Optional services:

Change & Service Request Management
ABAP Development
Support & on-call service outside service hours
Business process optimization

SAP AMS by SPIRIT/21

Support in German and English
Room for internal resources to drive forward strategic projects
Covering niche skills
Interception of peak loads and special service times
Individual service level agreements and pricing models

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What is SAP Application Management?

SAP Application Management Services (AMS) focuses on user support and the ongoing further development of applications. AMS therefore includes user support (incident and problem management), planned changes, enhancements and further developments (change management) of the SAP applications and the processes mapped in them. The main objectives are optimally supported business processes and a high level of user satisfaction. This is achieved by adapting the functional and performance scope of the applications to the needs of the users, continuously improving business processes through individual changes and enhancements, and resolving problems within agreed service and response times.

What added value do Application Management Services offer?

The use of Application Management Services for SAP applications offers great advantages for companies:

Quick troubleshooting: Our application management services experts can quickly identify and resolve issues to minimize the impact on business operations.
Increased flexibility and scalability: Application Management Services enable organizations to flexibly adapt and easily scale their SAP applications to meet their changing business needs.

Discover more: In-depth insights on the topic

How to win you S/4HANA Rallye: ein Siegertreppchen, auf dem 1. Platz hält ein König (der Kunde) einen Pokal hoch, auf dem S/4HANA steht, daneben ein anderes Männchen im Blaumann. | SPIRIT/21

We like to compare S/4HANA transformation projects to a rally in which we successfully guide you to the finish line.

SAP S/4HANA

Leerer moderner Loft-Bürobereich mit Holztisch mit Monitor an der Wand, welcher Statistiken zeigt. Auf dem Boden liegt ein brauner Teppich und es befinden sich Pflanzen im gesamten Raum.

SAP Training by SPIRIT/21 - customized training courses that qualify your employees for exactly your SAP landscape

SAP Training

Über-die-Schulter-Blick einer Frau, die an einem Dokumentenverwaltungssystem arbeitet, das effiziente Geschäftsprozesse ermöglicht | SPIRIT/21

Migration to SAP S/4HANA or changes to your company structure that need to be mapped in the SAP system? We bring your SAP landscape up to date.

SAP S/4HANA Transformation

“A strong AMS relieves you of the daily IT burden, ensures high system availability and always keeps your SAP landscape up to date - so that your IT runs smoothly and your teams can work efficiently.”

Steffen Enderle, Division Manager SAP

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