Reliable operations, customized solutions, streamlined decision-making processes
The collaboration between HPM DIE HANDWERKSGRUPPE and SPIRIT/21 in the Workplace environment
Background
HPM faced the challenge of efficiently managing a mature and heterogeneous client and workplace landscape while simultaneously developing it in a targeted manner. In addition to ensuring stable operations, supporting a variety of end devices, usage scenarios, and individual requirements called for flexible and scalable solutions. At the same time, the goal was to build up additional internal support expertise to increase the first-call resolution rate and to use external support specifically for more complex issues.
HPM has enjoyed a trusting partnership with SPIRIT/21 that has grown over the years. The focus is not only on individual projects, but also on stable operations, short decision-making paths, and a shared commitment to creating pragmatic solutions with real added value.
For our rapidly growing group of companies in particular, it is important to have a partner who understands complexity, responds flexibly, and provides reliable support. In SPIRIT/21, we have found exactly this kind of partnership—both in day-to-day operations and when it comes to new requirements and projects.
Solution Approach
Since 2023, SPIRIT/21 has been responsible for the operation and 2nd-level support of Fat Clients and Azure Virtual Desktop. HPM continues to handle 1st-level support. A continuous transfer of knowledge ensures that standard cases can increasingly be resolved internally, while more complex issues are addressed specifically at the 2nd-level.
In addition to support and operational services, the collaboration also includes custom configurations and new policies, such as in Microsoft Intune. In addition to standard endpoints, this includes special use cases such as kiosk profiles for isolated workstations in production environments, as well as shared devices used by different employees that must meet high security requirements.
A concrete example of this collaborative partnership is the migration from Windows 10 to Windows 11. While the majority of the migration could be implemented in a standardized manner, a specific use case still required the continued use of Windows 10. Together with HPM, SPIRIT/21 developed a tailor-made special configuration for this, including an extended license—in compliance with security requirements.
This flexibility was also evident in software packaging: A VPN client was no longer to be installed across the board on all devices, but rather specifically only on desktop PCs in home offices. SPIRIT/21 developed a differentiated, device- and location-dependent concept and successfully implemented it.
Our collaboration with HPM is characterized by direct communication and streamlined processes. This allows us to develop solutions quickly and collaboratively—and many adjustments can be implemented easily after just a brief consultation.
Results
The partnership between HPM and SPIRIT/21 combines operational stability with flexibility in further development. HPM benefits from reliable services, quick response times, and a partner who has a deep understanding of the environment and its specific characteristics. At the same time, standards remain efficient while individual requirements are implemented pragmatically.
Over the years, this has fostered a partnership that not only excels technically but is also based on trust, direct communication, and shared learning—thereby laying the foundation for the sustainable evolution of the workplace environment at HPM.
Lars Leupold
Bereichsleiter User Centric
Phone: +491784472806
E-Mail: lleupold@spirit21.com
We have been advising and supporting our clients in the various areas of the digital workplace for many years. Together, we develop ideas and solutions for an efficient, safe workplace for optimal collaboration, high productivity and employee satisfaction.
